We want our guests to have the most comfortable stay possible which means listening to what you have to say. Most recently a larger bathroom shelf was built into each room, following a guest comment regarding more space to sit bathroom products. Small changes can make a big difference.
Don’t worry about sounding professional. Sound like you. There are over 1.5 billion websites out there, but your story is what’s going to separate this one from the rest. If you read the words back and don’t hear your own voice in your head, that’s a good sign you still have more work to do.